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Lade Events

KVD-Expertenforum: Business Intelligence im Service

26. Oktober 2021, 15:0016:00 Uhr, Online-Tagung

Business Intelligence (BI) wird oft zuerst mit Finanzen und Controlling in Verbindung gebracht. Im Service ist BI noch nicht selbstverständlich – dabei kann der Service das Thema heute gut selbst in die Hand nehmen und eigenständige Lösungen aufbauen oder zentrale Angebote ergänzen. In seinem Impulsvortrag berichtet Detlef Birkhof, Business Development Manager bei Bosch, über seine Erfahrungen aus einem BI-Projekt bei Bosch Automotive Aftermarket und diskutiert die Frage: Worauf kommt es an, wenn man (Service-)Kennzahlen verantwortungsvoll berichten und analysieren möchte?

Interessierte können sich online anmelden auf der KVD-Website.

Bissantz unterstützt den KVD seit vielen Jahren als Förderkreismitglied. Kontaktieren Sie uns gern für Ihre Fragen zum Thema Business Intelligence im Service.


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