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Dr. Ulrike NeubauerzwissTEX
„Ganze zwei Tage hat Bissantz für den Aufbau des initialen Datenmodells benötigt.“
Andreas WüstAlmatec
„Abweichungen lassen sich sofort erkennen und ergründen – ad hoc und übergreifend aus verschiedenen Datenquellen.“
Matthias KrebsVoith
Johanna GärtnerWENCO
Carlo BearthWürth International
Thomas SchenkirschAebi Schmidt
Carsten DeeckeDierkes Partner
[dynamic_columns id='134501' title='Zusätzliche System Navigation']
Ludwig StüweLinxens
Melanie RosenbergerScherdel
Patrick TemeschinkoVoith
Service
controlling.
Business intelligence for customer service: analysis, planning and reporting of all service processes, from order acceptance to billing.
fast integration of all applications in after sales and customer care, whether standard software or in-house developments
flexible, AI-supported analysis of performance data as well as cost and financial data
connection to other business applications and data sources, e.g. finance, accounting, sales or production
service controlling for everyone, from service management to technical specialists
seamless transition to service planning, e.g. sales/turnover planning
Business intelligence for service controlling.
Analytics and dashboarding seamlessly connected.
How do you eliminate errors, how do you help customers immediately and economically? Service controlling (customer service controlling) with Bissantz shows which technical problems or customer requirements trigger a service and whether the existing service capacities are being used economically and effectively or whether there is a lack in capacity. Our product-, process-, customer- and procedure-oriented evaluations provide indications of the common technical causes of various defects.
They reveal error-prone work steps, excessive machine tolerances, insufficiently trained operating personnel, inadequate incoming goods inspection or missing or inadequate product properties. By the way: We are a long-standing partner of the KVD (German Customer Service Association) and help to advance the service concept this way as well.
Market leaders and hidden champions trust us.
One software – many success stories.
See how customers use Bissantz in service controlling.
Deviation analysis.
The automated calculation of relative, absolute and cumulative deviations quickly shows how results differ from set targets. This creates time for strategic analyses and enables timely adjustments.
Cause analysis.
With Bissantz software, key figures can be automatically broken down into causing and compensating elements. This allows you to quickly and clearly identify the causes of deviations and take targeted action.
Trend identification.
Historical data helps to identify patterns and risks. And they provide a good basis for forecasts. Bissantz automates the calculation of historical and forecast values for faster and better results.
Visualization.
Good data visualization ensures clarity and comprehensibility. Bissantz facilitates the selection of the right graphic type, graphic placement, scaling and coloring with AI-supported automation and according to universal standards.
Early warning.
As part of exception reporting, Bissantz automatically generates exception messages and reports that are required when certain events occur or threshold values are exceeded in order to react quickly.
User friendliness.
Standardized data visualization and the automated assignment of names, signs, color codes, number scaling and much more make Bissantz software an intuitive tool for analysis, planning and reporting.
Which tasks does Bissantz support?
All of them – as a matter of principle: because our logic for evaluation and visualization is universally valid. Our customers use our software for all typical service controlling (customer service controlling) tasks. They plan capacities in the service area, decide on provisions for warranty and goodwill cases, the goodwill criteria, education and training measures for customer service personnel, derive specifications for
documentation and design, product improvements and new developments and control the use of maintenance technicians.
Our customers use the standardized evaluations and visualizations of our software in service controlling for many other topics. These include:
backlog management
operational planning
repair processing
resource planning
ticket management
warehouse management
warranty processing
workshop control
Which key figures does Bissantz support?
All of them – as a matter of principle: the key figures in service controlling and all other functions are not the by-product of operational upstream systems, but are created in a multi-stage process. They are defined and then implemented.
Data from various tables is merged, filtered and summarized. Our software automates the necessary steps. This allows you to generate exactly the key figures you need – for example:
amount of damage
claims
complaints
customer importance
first-time fix rate
frequencies
goodwill value
parking times
processing times
productivity per employee
quantity
repairs
return rate
service costs
throughput times
time requirement
timeliness
turnover per service technician
type and number of tickets
waiting times
warranty service
Which perspectives does Bissantz master?
All of them – as a matter of principle: the more characteristics are available for analysis, the more valuable the key figures in service controlling are. Our evaluation logic for service controlling and all other functions is therefore always multidimensional, because it is precisely these characteristics,
often structured in hierarchies, which provide indications of possible causes or act as levers.
These characteristics are typical for service controlling:
customer service center
customer service employee
customer
disposal companies
error sources
locations
material
product
technical features
type of damage
Which data sources does Bissantz know?
All of them – as a matter of principle: The key figures for service controlling and all other functions are usually fed from several databases. We query them via standard interfaces,
cleanse and combine them and prepare them as required for analysis, planning and reporting. The sources for service controlling include, for example:
accounts receivable accounting
CAQ
complaint management
credit notes
damage registration systems
ERP systems
operational planning
order acceptance
problem management system
resource planning