Service controlling
with Bissantz software

How do you eliminate errors, how do you help customers immedi­ately and econo­mically? Service controlling (customer service controlling) with Bissantz shows which technical problems or customer require­ments trigger a service and whether the existing service capacities are being used econo­mically and effectively or whether there is a lack in capacity. Our product-, process-, customer- and procedure-oriented evalu­ations provide indica­tions of the common technical causes of various defects.

They reveal error-prone work steps, excessive machine toleran­ces, insufficiently trained operating personnel, inade­quate incoming goods inspec­tion or missing or inade­quate product properties. Our software provides you with the under­lying causes and recommendations for action. By the way: We are a long-standing partner of the KVD (German Customer Service Association) and help to advance the service concept this way as well.

With Bissantz, you gain full trans­parency over your customer service and steer your business based on reliable data. The service analytics software integrates data from all relevant systems, evaluates key figures, high­lights areas requiring action and suggests specific measures – for example relating to ticket manage­ment, resource planning or costs. At the same time, the service analytics software seam­lessly combines analysis, planning and reporting.

This allows users in customer service controlling, for example, to analyze response times, plan capacity, decide on pro­vi­sions for warranty and good­will claims, derive guidelines for product improve­ments and new deve­lop­ments and manage the deploy­ment of main­te­nance tech­nicians. Overall, we provide you with a powerful controlling solution that helps you manage your customer service operations effectively.

The service controlling software by Bissantz ­allows you to keep track of everything in a single interface.

The service analytics tool supports all typical tasks – for example backlog manage­ment, ticket management, scheduling, repair and warranty processing.
All desired key figures are auto­ma­tically and consis­­tently available, such as service costs, return rate, complaints, first-time fix rate or time required.
The multi­dimensional analysis logic allows you to evaluate these key figures from different perspec­­tives such as customer, product, type of damage and locations, revealing relation­­ships and causes.
This is made possible by inte­grating all data sources – from ERP systems to CAQ and resource planning.

With DeltaMaster by Bissantz, your service controlling is firmly focused on enabling informed decisions that benefit your company. With our intuitive reports, the most important infor­ma­tion is imme­diately under­stan­dable. At the same time, you benefit from over 30 years of expe­rience in controlling solutions – combined with excellent support that reliably accom­panies you from imple­men­tation through to ongoing operations.

Thanks to standar­dised solutions and advanced auto­mation, the service analytics software is quick to deploy, flexibly adaptable and operates efficiently. Integrated AI functions addi­tionally help you bring maximum effi­ciency to your service controlling. The focus shifts away from data pre­paration and towards what really matters: faster, data-driven decisions in your service management.