Service analytics with Bissantz software
From industrial and mobility services to social services: With Bissantz, you can reliably monitor capacity utilization, performance and profitability, keeping you ready to act at all times.
increase profitability through transparent evaluations down to customer, project and employee level
deploy resources optimally with precise utilization and capacity planning
control projects successfully through early detection of budget and schedule deviations
improve liquidity with complete transparency over services, billing and receivables
Solution-oriented controlling for
service providers
Transform data into competitive advantages with decision intelligence software by Bissantz
Service companies rely on their expertise, their employees, and the ability to manage projects, contracts and capacities profitably. But this also presents a challenge: project costs spiral out of control, consultants are over- or underutilized, and the question “Which customer or contract is really profitable?” can often only be answered with great effort.
Bissantz offers controlling for service providers that answers exactly these questions – automated, clearly presented and with concrete action recommendations. From project profitability through resource planning to multi-level contribution margin accounting: With Bissantz, you stay in control.
Margins unclear?
Many service providers find it difficult to trace which projects, contracts or mandates really generate profit. Costs are recorded too late, budgets exceeded and transparency is lacking. Service analytics with Bissantz shows you in real time where you stand and what you can do.
Resources inefficiently allocated?
Over- and underutilization are poison for profitability. Without automated capacity planning, many service providers lose overview of their most valuable resource: their employees. With our controlling for service providers, you plan proactively and see bottlenecks before they arise.
Contribution margins calculated manually?
Excel lists, manual evaluations, inconsistent data sources – this costs time and leads to avoidable errors. Our solution for controlling in service companies automates contribution margin accounting across all dimensions and delivers reliable decision foundations at the touch of a button.
Market leaders and hidden champions trust us.
Control project profitability in real time
DeltaMaster helps service companies continuously monitor the profitability of ongoing projects and contracts. Through automated plan-actual comparisons, budget analyses and early warning systems, cost overruns are detected early. Project managers can take corrective action before margins are at risk.
Plan resources and capacities proactively
With visual utilization analyses and capacity planning, service analytics with DeltaMaster shows which employees are available, where bottlenecks may arise and how resources can be ideally distributed. Over- and underutilization are avoided, productivity increases and expensive idle times or external capacities can be reduced.
Analyze customer profitability transparently
Using multidimensional contribution margin calculations, DeltaMaster identifies which customers, order types or service lines make the greatest contribution to company success. ABC analyses and automated rankings enable strengthening profitable customer relationships, questioning unprofitable ones, and strategically aligning sales strategies.
Compare hourly rates and billing models
With flexible multiple reports (multiples), our service analytics solution helps you clearly compare hourly rates, billing models and project structures. This enables evaluation of pricing strategies, comparison of margins, and well-founded decisions on quotation calculation and contract design.
Unlock regional potential through geo-analysis
DeltaMaster offers detailed geographic analyses and enables service providers to visualize the performance of service areas, branches or regional teams on digital maps. Through interactive drill-down functions, differences in utilization, revenue or profitability are quickly identified, so regional strategies can be improved.
Integrate benchmarks and industry metrics
By integrating external sources (e.g., market studies, sentiments), DeltaMaster creates a central platform for service providers to compare internal performance with external benchmarks. The resulting holistic view of competitiveness and market position improves planning security and strategic decision-making processes.
From service analytics to action in seconds
Business intelligence for service companies more efficient then ever before
In service companies, small problems can quickly have major impacts: unprofitable projects tie up resources, underutilized teams diminish results, inefficient capacity planning burns through budgets. Bissantz automatically identifies risks and delivers appropriate action recommendations before they threaten your profitability.
These recommendations are based on a fully integrated, unified data foundation and are clearly traceable. Instead of spending hours searching through dashboards, you focus on what matters: selecting and implementing measures so you remain profitable and competitive.
Our BI for service companies at a glance
Bissantz knows the challenges of controlling for service providers and delivers a suitable BI solution. With the integration of unstructured contextual information such as customer reviews and market analyses, automated reports, AI-powered analyses, and seamlessly connected planning, you always stay on top of the performance in your service business.
For example, controllers plan capacities based on data, automatically compare plan-actual values and create reports with just a few clicks. Branch managers monitor location performance and adjust strategies. C-level decision-makers analyze overall profitability, plan growth according to demand and check all controlling metrics on their smartphone.
Analysis, planning, reporting
Clear reports, well-founded analyses, integrated planning.
Integration of all data sources
Seamless connection of all data sources, including those with unstructured data.
On all devices
Service analytics also on your smartphone – for quick decisions in meetings and on the go.
Bissantz serves you with better decisions
Why successful service companies count on Bissantz
With DeltaMaster by Bissantz, service providers measurably increase the quality of their decisions. Managers not only recognize which projects are profitable – they understand the drivers and can take targeted corrective action. They not only see customer profitability but receive clear recommendations on which contracts to renegotiate or which resources to redirect.
This isn’t a promise – it’s the experience of service companies that count on Bissantz: from medium-sized healthcare service providers through innovative staffing agencies to large service companies. The satisfaction of our users is regularly manifested in top rankings in user surveys.
FAQ – Frequently Asked Questions
Key information at a glance – answered concisely and clearly
Bissantz integrates all data sources seamlessly and without lengthy IT projects – including contextual information such as market price databases and regulatory sources.
Bissantz connects all systems used for controlling in service companies – for example, SAP, Microsoft Dynamics, DATEV, Salesforce, and many others.
Yes. DeltaMaster integrates unstructured sources such as inspection reports, incident tickets, consulting protocols, or sentiments and automatically links them with metrics – for comprehensive cause analyses and well-founded plan values.
Contact us. In a joint meeting, we’ll clarify your BI and controlling requirements and circumstances and define the next steps for analytics in your service company.
Free of charge for you
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