Service Controlling:Analysis, planning and reporting
Bissantz is software for business intelligence in all functions.
Market leaders rely onBissantz.
In customer service controlling and for all other functions.
Business Intelligencefor service controlling.
Analytics and dashboarding seamlessly connected.
We have cast the best practice for analysis, planning and reporting in customer service controlling and other corporate functions into software. Evaluation, display, and operation are based on universal principles of how humans perceive and process numbers and graphics.
Our reports for customer service controlling and all other departments are understood more quickly. Our software is easier to use. Key figure overviews and root cause analysis are seamlessly linked. Our processes are award-winning and patented.
Variance analysis
Automated calculation of relative, absolute and cumulative variances for service controlling.
Root cause analysis
Automated resolution of key figure values according to causing and compensating elements.
Trend detection
Automated calculation of historical and prognostic values for service controlling.
Visualization
Automated selection of graphic type, graphic placement, scaling and coloring.
Early warning
Automatic threshold and event-driven exception alerts and reports (Exception Reporting).
Ease of use
Automated standardization and assignment of names, signs, color codes, number scaling, etc.
What taskssupports Bissantz?
Analysis, planning and reporting in service controlling.
All – and on principle: Because our logic for evaluation and presentation is universally valid. Our customers use our software for all typical tasks in service controlling (customer service controlling). They plan the capacities in the service area, decide on provisions for warranty and goodwill cases, the goodwill criteria, training and further education measures for the customer service staff, derive specifications for the
documentation and design, product improvements and new developments and control the deployment of maintenance technicians.
At our customers, the standardized evaluations and visualizations of our software are used in service controlling for many other topics. These include:
Backlog management
Repair processing
Resource and deployment planning
Ticket management
Warehouse Management
Warranty processing
Workshop control
What key figuressupports Bissantz?
Analysis, planning and reporting in service controlling.
All – as a matter of principle: The key figures in service controlling and all other functions are not the by-product of the operational upstream systems, but are created in a multi-stage process. They are agreed upon, and then they are implemented.
Data from various tables is merged, filtered and summarized. We have automated the necessary steps for this with our software. This allows you to generate exactly the key figures you need – for example:
Complaints
Complaints
Customer importance
Damage amount
Demurrage
First-time fix rate
Frequencies
Goodwill
Lead time
On-time delivery
Parking hours
Processing times
Productivity per employee
Quantity
Repairs
Return rate
Revenue per service technician
Service costs
Time required
Type and number of tickets
Warranty service
What perspectivesmasters Bissantz?
Analysis, planning and reporting in service controlling.
All – as a matter of principle: The key figures in service controlling are all the more valuable the more characteristics are available for their analysis. Our evaluation logic for service controlling and all other functions is therefore always multi-dimensional, because it is precisely these
Characteristics, often structured in hierarchies, which provide indications of possible causes or act as control levers.
These features are typical for service controlling:
Customer Service Center
Customer Service Representative
Customer
Damage type
Disposal company
Locations
Material
Product
Sources of error
technical features
What data sourcesknows Bissantz?
Analysis, planning and reporting for service controlling.
All – as a matter of principle: The key figures for service controlling and all other functions are usually fed from several databases. We query them via standard interfaces,
cleanse and combine them and prepare them as required for analysis, planning and reporting. Sources for service controlling include, for example:
Accounts Receivable
CAQ
Complaint management
Damage registration systems
Deployment planning
ERP systems
Issue of credit note
Order acceptance
Problem Management System
Resource planning
How our customers in service controllingbenefit from Bissantz.
Analysis, planning and reporting in customer single controlling.
One software,many success stories.
